First of its’ kind virtual navigation platform for oncology care
When every moment matters, the combined superpowers of augmented intelligence (people and technology) are what every cancer care practice needs and every cancer patient deserves.
NOVA, frictionless patient-provider communications
Our cloud-based software platform is built with both providers and patients in mind. NOVA saves staff time, increases resource capacity to manage patient caseloads better and faster while simultaneously improving satisfaction and engagement for patients.
The power of NOVA lies in its augmented intelligence engine enabled by best-in-class API integrations, proprietary algorithms, a national network of layperson oncology navigators, and patients equipped with access to all of their health data and information.
Contact Center & Digital Communications Triage
When it’s not answering and managing live calls, Nova makes API calls and uploads your queue of voicemails and emails and automatically transcribes and prioritizes them. No more listening to and transcribing by hand over and over to make sure get it right. Nova has a 96% or better accuracy rate for transcription. Using our unique algorithms, Nova analyzes and prioritizes each transcribed communication so that it can be assigned to a member of the care team for handling. Our Tiered Navigation Protocol recommends a callback or handling sequence based on urgency instead of first in, last out.
If you are low on full-time staff, you can have one of our layperson oncology navigators handle the most routine and administrative messages at a fraction of the cost to hire permanent staff.
We are also refining our platform so that once a member of the care team has responded to the patient and added notes to the interaction record, the entire interaction is automatically compiled for easy upload to the patient’s electronic medical record.
Automated Response
Many incoming messages are low-to-no risk requests or questions. For contacts that don’t require a human touch, Nova can immediately send an automated response to the patient or caller reducing unnecessary interruptions for the care team and office staff.
Track and monitor operational KPI’s
Nova comes with an out of the box analytics dashboard that allows you to monitor operational metrics for continuous improvement so you can calculate the return on investment for your clinic and the return on engagement of your patients.