First of its’ kind intelligent communications triage platform for cancer care
Our mission is to eliminate inefficiencies in oncology communication, ensuring that providers spend their time where it matters most—delivering expert, compassionate care.
NOVA, frictionless patient-provider communications
At Nova Health Labs, we believe that by caring for the people who care for patients, we build a more caring ecosystem. Cancer care teams are stretched thin, balancing growing patient needs with overwhelming administrative tasks. Meanwhile, as patients, caregivers, and survivors gain more knowledge about their condition, they require faster, more efficient interactions with their care teams between visits.
Existing solutions force providers to rely on manual call triaging, inefficient voicemail workflows, and overwhelmed administrative teams, leading to delayed responses, staff burnout, and gaps in patient support—especially in smaller, resource-constrained practices. The result? Increased ER visits, missed care opportunities, and poor patient experience.
NOVA’s Game Changing Agentic Digital Communications Triage
When it’s not answering and managing live calls, NOVA’s AI voice agent captures and manages all inbound practice communications, transcribes, and prioritizes them. No more listening to and transcribing voicemails, chats, and emails by hand over and over to ensure accuracy. NOVA has a 90% or better accuracy rate for transcription. Using our unique algorithms, NOVA goes beyond simple capture and routing of most digital health communications platforms. NOVA triages practice and patient interactions by assigning a clinical risk score based on urgency and then automates responses or assigns them to members of your team for handling. Our Tiered Navigation Protocol recommends a callback or handling sequence based on urgency instead of first in, last out.
If you are low on full-time staff, you can have one of our professional oncology nurses or navigators handle the most routine and administrative messages.
Automated Workflows
Many incoming messages are low-to-no clinical risk requests or questions. For contacts that don’t require a human touch, NOVA can immediately automate the resolution and send a response to the patient or caller reducing unnecessary interruptions for the care team and office staff.
Track and monitor operational KPI’s
NOVA comes with an out of the box analytics dashboard that allows you to monitor operational metrics for continuous improvement so you can calculate the return on investment for your clinic and the return on engagement of your patients.