First of its’ kind virtual navigation platform for oncology care
When every moment matters, the combined superpowers of augmented intelligence (people and technology) are what every cancer care practice needs and every cancer patient deserves.
NOVA, frictionless patient-provider communications
Our AI-driven digital health platform is built with both providers and patients in mind. The power of NOVA lies in its’ oncology-specific triage algorithm and augmented intelligence engine. NOVA saves staff time, increases resource capacity to manage patient caseloads better and faster while simultaneously improving satisfaction and engagement for patients.
Contact Center & Digital Communications Triage
When it’s not answering and managing live calls, NOVA’s AI voice agent captures and manages all practice communications, transcribes, and prioritizes them. No more listening to and transcribing voicemails, chats, and emails by hand over and over to ensure accuracy. NOVA has a 90% or better accuracy rate for transcription. Using our unique algorithms, Nova goes beyond simple capture and routing of most communications platforms. NOVA triages practice and patient interactions by assigning a clinical risk score based on urgency and then automates responses or assigns them to members of your team for handling. Our Tiered Navigation Protocol recommends a callback or handling sequence based on urgency instead of first in, last out.
If you are low on full-time staff, you can have one of our professional oncology navigators handle the most routine and administrative messages at a fraction of the cost to hire permanent staff.
We are also refining our platform so that once a member of the care team has responded to the patient and added notes to the interaction record, the entire interaction is automatically compiled for easy upload to the patient’s electronic medical record.
Automated Response
Many incoming messages are low-to-no clinical risk requests or questions. For contacts that don’t require a human touch, NOVA can immediately send an automated response to the patient or caller reducing unnecessary interruptions for the care team and office staff.
Track and monitor operational KPI’s
NOVA comes with an out of the box analytics dashboard that allows you to monitor operational metrics for continuous improvement so you can calculate the return on investment for your clinic and the return on engagement of your patients.